General Policies
Make-Up Policies

Due to the popularity of our programs, Charles River Aquatics does not offer make-ups and cannot prorate fees.

We ask all parents to please check their schedule carefully before enrollment, so they can avoid any conflict. The no make-up policy includes every CRA program offered.

If CRA has cancelled a program due to inclement weather or pool issues, then we will do our best to offer a make-up class or free swim opportunity. This will not always be possible.

Staff Certifications

At Charles River Aquatics, the Aquatics Director, all assistants, instructors, and coaches have current CPR, First Aid, and lifeguard certification. Any Aide accompanying a swimmer into the pool is also required to have current CPR, First Aid and Lifeguard certification.

Staff Background Check

CRA runs detailed background checks on its full time and part time staff and coaches, including Criminal Record History Information (Cori) and Sexual Offender Registry Information (Sori), as required. Aides are subject to the same background checks.

Requesting A Specific Instructor

You are welcome to request specific instructors and we do attempt to accommodate but CRA cannot guarantee you will get your preference. All of our teachers are well qualified and trained in the CRA technically focused method. Each instructor is provided the detailed notes on each swimmer that we collect at every lesson. We believe that instruction from more than one individual is extremely helpful because students learn in different ways.

Locker Rooms

CRA has use of locker rooms at each facility when our programs are in session.

Boys seven years old may NOT use the women’s locker room, and girls seven years old may NOT use the men’s locker room. If a parent chooses not to send his/her child into the appropriate locker room, please bring a sweat suit, so your child can put this on over his bathing suit before going home.

Parents On Pool Deck

Our Doubletree Hilton location does NOT have on-deck seating but has a viewing window and we will invite parents to observe on deck a few times during the season.

Our Boys & Girls Club location does have on-deck seating for Group and Private Lessons. We ask that families continue to uphold our deck policy and keep their distance and watch from the seats and do not walk around on the pool deck aside from going to the locker rooms.

Unfortunately, spectators are not allowed during Clinics, School Break Programs or Summer Camp.

5 Minute Rule

A child crying for more than five minutes on deck will be asked to leave with his parent/guardian, as this behavior is upsetting to other swimmers. If a child cries for more than five minutes in the pool and the instructor feels she can’t soothe the child, a staff member will take the child from the pool and bring him to his parent. The parent is then asked to bring the child back the following week to see if the child is less afraid.

No Camera Use

In order to protect the privacy of all members of the Charles River Aquatics community, the use of video cameras, still cameras and cell phones by any swimmer or CRA community member (sibling, parent, visitor) is absolutely prohibited at any time in the locker rooms at any facility that CRA uses. This includes Boston University and any pool CRA encounters for competition, training or clinics.

If a swimmer or CRA community member (sibling, parent, visitor) is found to be in violation of this rule, they will be expelled from all CRA programs and events immediately with no opportunity for return.

This rule includes answering phone calls or text messages in the locker rooms. If a call is received in the locker room, the options are: A) to step outside and answer the call, or B) to leave the call unanswered. The same applies to text messages.

Time Out Policy

Charles River Aquatics is committed to fostering a learning environment during our swim lessons. Children who are disruptive to the learning process by:

– putting their head underwater while the instructor is giving directions,
– swimming off the table or away from the wall without permission,
– talking while the instructor is talking, -refusing to follow directions,
– displaying unsafe behavior in the pool, on pool deck, or in the locker room,
– or hitting, pushing, kicking, or spitting on other children or the instructor,

will be given a warning, to remind them about the rules and the consequence for breaking them. If the swimmer is disruptive again, he/she will be given a timeout.

Timeouts are supervised and handled by trained deck staff, where a conversation occurs about why the swimmer committed the infraction, why the infraction is unsafe, and what the swimmer can do differently next time. Our goal is to identify clear expectations of appropriate behavior and why safety, sportsmanship, fair play and respect are important values we should project in our actions.

Any swimmer who receives 3 timeouts in one lesson will be sent home early.

Anti-Bullying Policy

Charles River Aquatics is committed to a safe and civil educational environment for all students, employees, volunteer and patrons, free from harassment, intimidation or bullying. “Harassment, intimidation or bullying” means any intentional written, verbal, or physical act that:

Physically harms a student or damages the student’s property; or Has the effect of substantially interfering with a student’s lesson; or Is severe, persistent, or pervasive that it creates an intimidating or threatening environment; or Has the effect of substantially disrupting the orderly operation of our program. Harassment, intimidation or bullying can take many forms including: slurs, rumors, jokes, innuendo’s, demeaning comments, drawing cartoons, pranks, gestures, physical attacks, threats, or other written, oral or physical actions.

Bullying, harassment, or intimidation will not be tolerated, and shall be just cause for disciplinary action.

Lost Items

Charles River Aquatics is not responsible for any lost or stolen belongings, including: clothing, cell phones, jewelry, etc. while swimmers are participating in any CRA sponsored program.

Safety Policy

The Staff is very concerned about the safety of swimmers, parents, other children, and guests.

For this reason, we insist on the following:
– No running on pool deck.
– Parents hold onto young children.
– No fighting, pushing or chewing gum in the pool.
– Any swimmer who hits another swimmer while at CRA must leave the premises immediately. The swimmer will be permitted to return to – one more class. Should the hitting start again, the swimmer will be removed from our program permanently.

Expulsion From CRA

Any child found hitting a staff member of Charles River Aquatics will be expelled from our program immediately and not allowed to return. If the child is enrolled in a swim lesson, there will be no refund for the session. If the child is attending camp, there will be no refund for the week the incident occurred. There will be a full refund if the child is enrolled in future camp weeks.

Communication Policy

Charles River Aquatics confirms registrations and provides information about new sessions by e-mail. Important messages are sometimes emailed, texted and/or communicated through phone calls. It is recommended you do not opt out of emails, texts or phone calls as we only use these methods to communicate important info such as class cancellations.

Pool Closing

Charles River Aquatics does NOT follow the Boston Public School closing schedule for inclement weather. If CRA closes, there will be a notice on CRA’s Facebook page

Please call 617-939-8078 should you have any questions.

Please be sure you understand the following before registering

  • CRA will issue no refunds or credits for missed or cancelled lessons.
  • CRA offers no make-ups, nor a class change for a day.
  • CRA will not prorate a month if you cancel mid-month.
  • If CRA has cancelled a program due to inclement weather or pool issues, then we will do our best to offer a make-up class or free swim opportunity. This will not always be possible.