Have questions? Call 617-939-8078
How CRA Communicates Important Information
CRA provides important information about schedule changes and new programs by e-mail and social media. Time sensitive messages are sometimes emailed, texted and/or communicated through phone calls. It is recommended you do not opt out of emails, texts or phone calls as we only use these methods to communicate important info such as class cancellations and will never sell your information.
Policy on Class/Program Changes and Cancellations
Please refer to our cancellation and change policies for each program here:
Policy on Make-ups/Refunds for Group Lessons
CRA is unable to offer refunds or make-up lessons.
Please review CRA’s Cancellation & Changes Policies for details.
Our Wellesley Sports Center location has spectator seating on the second level.
Our Doubletree Hilton location does NOT have on-deck seating but has a viewing window and we will invite parents to observe on deck a few times during the season.
Our Boys & Girls Club location does have on-deck seating for Group and Private Lessons. We ask that families continue to uphold our deck policy and keep their distance and watch from the seats and do not walk around on the pool deck aside from going to the locker rooms.
Unfortunately, spectators are not allowed during Clinics, School Break Programs or Summer Camp.
Children Enrolled in Programming
CRA is committed to fostering a safe learning environment for all participants. Any disruption to the learning process will not be tolerated. Children will be issued a warning for the first infraction, and given a supervised out-of-the water timeout for the second. During a timeout, trained deck staff will discuss appropriate behavior with the goal of a swift return to the group.
Any child receiving three timeouts in one class period will be removed and sent home early.
Serious behavioral and safety infractions, such as hitting, pushing, kicking or spitting on others, will not be tolerated and will result in immediate expulsion from the program. No refund will be offered for the remainder of the month or for the week of camp in which the incident occurred.
CRA is committed to providing a safe and civil educational environment, free from harassment, intimidation or bullying for all program participants. Bullying, harassment, and intimidation will not be tolerated, and will result in disciplinary action or expulsion from CRA.
CRA abides by the Anti-Bullying Policies put forth by USA Swimming and as outlined here.
CRA Code of Conduct
Code of Conduct, Charles River Aquatics
The purpose of this Code of Conduct is to provide the guidelines necessary to create an educational, supportive, and safe environment for all Charles River Aquatics (CRA) patrons including coaches, parents, athletes, participants, officials and any other attendees at any facilities in which CRA offers programming. Youth athletic/sports programs play an important role in promoting the physical, social and emotional development of children and young adults. It is therefore essential for parents, coaches and officials to encourage youth athletes to embrace the values of good sportsmanship. Moreover, adults involved in youth sporting events should be models of good sportsmanship and should lead by example, demonstrating fairness, respect, and self-control.
Any, coach, parent, athlete, participant, official or other attendee found in violation of this Code of Conduct is subject to immediate removal from the facility and may be subject to temporary or permanent debarment.
CRA adheres to the policies of inclusion and safety as specified in USA Swimming guidelines, www.usaswimming.org.
Coaches, parents and other responsible adults are expected to review this Code of Conduct, and adhere to it. Prior to participation in any program of CRA, coaches, parents and other responsible adults are expected to share the contents of this Code with their athletes, students, campers, and clients and support adherence.
Expectations of Conduct:
- I will review and adhere to the rules and Code of Conduct of USA Swimming. https://www.usaswimming.org/docs/default-source/safe-sportdocuments/safe-sport-basics/2018-code-of-conduct.pdf and I will encourage minors in my care and all others to abide by this Code.
- I will not engage in unsportsmanlike conduct with any coach, parent, athlete, participant, official or any other attendee and I will encourage minors in my care and all others to demonstrate good sportsmanship.
- I will not engage in any behavior which would endanger the health, safety or well-being of any coach, parent, athlete, participant, official or any other attendee and I will encourage minors in my care and all others to behave in this manner.
- I will not use drugs, alcohol or marijuana at any of the facilities in which I swim with CRA and I will not permit any minor in my care to use. I, and minors in my care, will not attend, coach, officiate or participate in any activities with CRA while under the influence of drugs, alcohol, or marijuana. I will discourage use among other attendees.
- I will not use any tobacco products, including electronic nicotine delivery systems (also known as e-cigarettes, e-cigars, e-hookahs, and e-pipes) at any of the facilities in which I swim with CRA and I will not permit any minor in my care to use. I will discourage use among other attendees.
- I will not engage in profane, abusive, violent or threatening language or behavior and I will not tolerate any such language or behavior from minors in my care, or from any others.
- I will treat all coaches, parents, athletes, participants, officials and all other attendees with respect regardless of race, creed, color, national origin, sex, sexual orientation or ability. I will encourage this same respect from minors in my care and from all others.
- I will not damage any property or equipment at any facilities at which I swim with CRA, I will remove all of my belongings upon departure, and I will properly dispose of trash. I will ensure this same respect from minors in my care and expect it from all others.
- I will be respectful of all other patrons at any facilities in which I swim with CRA while attending programming. My behavior will not interrupt quiet enjoyment. I will expect the same respect from minors in my care and from all others.
Policies, Charles River Aquatics
- Supervision of Minors:
All minors age 12 and under must be accompanied by an adult at all times while at the pools at the Boston Sports Institute (WSC) for Recreational Swim, Lap Swim, and special events.
Minors, age 12 and under, attending lessons, clinics, camps, team practices, or other classes at any facility in which CRA offers programming may be unattended only during the time allotted for the program.
Expectations of the Code of Conduct are to be followed by all persons at all times while swimming with CRA and must be reviewed with minors in advance of attendance at any program.
All minors age 12 and under must pass a basic deep end test before using the deep end of the Competition Pool during Recreational Swim or special events at the WSC.
- Lap Swim:
Patrons swimming during designated Lap Swim hours at the WSC must be 18 years or older.
- Swim Caps:
All persons with hair 6 inches or longer must wear swim caps at all times
All students enrolled in CRA swim lessons, levels 4 and higher, must wear swim caps at all times.
All athletes practicing with swim teams must wear swim caps at all times.
ALL patrons must take a cleansing shower before entering the pools. Showering keeps the pools clean, and ensures a healthy environment for all to enjoy.
- Locker Rooms:
Locker rooms are available for use only while swimming. CRA is not responsible for personal belongings. All belongings must be removed upon exit from the facility.
CRA expects all patrons to demonstrate respect and modesty. No children over the age of 4 are allowed in the locker room of the opposite sex.
The Family Locker Room at the WSC is intended for use by all, regardless of age, sex, sexual orientation, gender or gender identity.
- Children in Diapers:
Form fitting swim diapers, underneath rubber pants with leg gathers, are required for all babies and toddlers not yet toilet trained.
Strollers are not permitted on pool deck.
Diving boards, starting blocks, and other competitive equipment is only for use under the direct supervision of a coach or with special permission of CRA Management and lifeguards.
SCUBA equipment and personal flotation devices are not permitted.
- Private Swimming Lessons:
The use of the pools at the WSC during recreational or lap swim to offer private swimming lessons is strictly prohibited. Only CRA staff may provide swim instruction.
*The possession of weapons, and the use, possession or distribution of alcohol, tobacco (including electronic nicotine delivery systems), marijuana, or illegal substances is strictly prohibited at all facilities in which CRA offers programming.*
Policy on the Protection of Minors
Charles River Aquatics
Policy on the Protection of Minors
An adult is defined as a person aged 18 years or older.
A child (minor) is defined as anyone under the age of 18.
All staff (of CRA and of other user groups) must read and abide by policies for child safety and abuse prevention as outlined in this Policy on the Protection of Minors.
All programs must have a procedure to receive and investigate grievances and complaints filed by program participants.
All staff (of CRA and of other user groups) suspecting, observing or receiving a report of child abuse or neglect must make immediate report to CRA Management and to the Massachusetts Department of Children and Families, Child-At-Risk Hotline, 1-800-792-5200.
All Staff (of CRA and of other user groups) must meet the following requirements for the protection of minors:
- Speak to minors in a respectful manner, not in a manner demeaning or abusive. Refrain from using inappropriate language/humor in the presence of minors. This includes, but is not limited to: swearing, racial, sexist or ethnic comments or jokes, or comments regarding physical appearance.
- Touching must be age and contextually appropriate. Touch should be based solely on the needs of the instruction being given.
- Physical contact with minors can be misconstrued by both minors and other adults. Touch should be appropriate, public and non-sexual (high-five, fist bump, hand shake, pat on the back, etc.). Maintain proper boundaries at all times.
- Structure programs to eliminate any one-on-one time between an adult and a minor in a private area, not readily observable by others. To the extent possible, have at least two adults present at all times. This includes, but is not limited to, transporting a minor to/from activities, escorting a minor to the bathroom, changing facilities, showers, or waiting with a minor to be picked up. Staff (of CRA or other user groups) should not give a child whom is not their own, a ride home.
- Provide notice to parents/guardians that the pools at the WSC, including locker rooms and restrooms, are not exclusively used by user. Other groups will use the facility simultaneously.
- All staff (of CRA or other user groups) is prohibited from engaging in any sexually-oriented conversation with minors.
- All staff (of CRA or other user groups) is prohibited from possessing sexually-oriented materials or accessing similar materials on the internet in the presence of minors.
- All staff (of CRA and other user groups) is prohibited from accepting gifts from minors without the knowledge of the parent/guardian.
- All staff (of CRA or other user groups) is prohibited from the use, possession, or being under the influence of alcohol, marijuana or illegal substances while working with minors. No one shall provide alcohol, marijuana or illegal substances to a minor.
- All staff (of CRA or other user groups) athletes, participants, or other attendees will adhere to the Policy on Photography, as outlined.
All photographs must observe generally accepted standards of decency, in particular:
- Action shots should be a celebration of the sporting activity, not a sexualized image in a sporting context
- Action shots should not be taken or retained where the photograph reveals a torn or displaced swim suit
- Photographs should not be taken from behind starting blocks at the start of a race, or exhibit a child climbing out of the swimming pool
- Photographs should not be taken in the locker rooms or bathrooms
Photography and Cell Phone Use Policy
Policy Regarding Photography and Cell Phone Use
CRA upholds a strict policy regarding photography in and around all pools. For the safety and privacy of all members of the Charles River Aquatics community, the use of video cameras, still cameras or cell phone cameras by any swimmer or CRA community member (sibling, parent, or visitor) in the locker rooms or restrooms at any facility providing CRA programs is strictly prohibited.
All photographs must observe generally accepted standards of decency:
–Action shots should be a celebration of the sporting activity, not a sexualized image in a sporting context
–At no time may a photograph be taken from behind the starting blocks at the start of a race, or exhibit an individual climbing out of the pool
–Action shots should not be taken or retained if the photo reveals a torn or displaced swim suit.
The use of cell phones for any purpose in a locker room or restroom is prohibited. If a call or text is received, the recipient must step outside of the locker room to respond.
Any CRA program participant or other community member (sibling, parent, or visitor) found in violation of this policy is subject to permanent debarment.
Policy Regarding Valuables
Charles River Aquatics is not responsible for any lost or stolen belongings. Please leave valuables at home.