GENERAL POLICIES

Have questions? Call 617-939-8078
How CRA Communicates Important Information

CRA provides important information about schedule changes and new programs by e-mail and social media. Time sensitive messages are sometimes emailed, texted and/or communicated through phone calls. It is recommended you do not opt out of emails, texts or phone calls as we only use these methods to communicate important info such as class cancellations and will never sell your information.

CRA Staff Qualifications

At Charles River Aquatics, all full time staff have current CPR, First Aid, and lifeguard certification.

CRA runs detailed background checks on all staff, including Criminal Record History Information (Cori) and Sexual Offender Registry Information (Sori), as required. 

Spectator Seating

Our Wellesley Sports Center location has spectator seating on the second level.

Our Doubletree Hilton location does NOT have on-deck seating but has a viewing window and we will invite parents to observe on deck a few times during the season.

Our Boys & Girls Club location does have on-deck seating for Group and Private Lessons. We ask that families continue to uphold our deck policy and keep their distance and watch from the seats and do not walk around on the pool deck aside from going to the locker rooms.

Unfortunately, spectators are not allowed during Clinics, School Break Programs or Summer Camp.

Behavioral Policies

CRA is committed to fostering a safe learning environment during our swim programs.

Children who are disruptive to the learning process by:

– putting their head underwater while the instructor is giving directions,
– swimming off the table or away from the wall without permission,
– talking while the instructor is talking or refusing to follow directions,

will be given a warning. If the swimmer is disruptive again, he/she will be given a timeout.

Timeouts are supervised by trained deck staff with the goal of identifying clear expectations of appropriate behavior.

Any swimmer who receives 3 timeouts in one lesson will be sent home early.

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Any child displaying unsafe behavior (hitting, pushing, kicking, or spitting on others) will be expelled from our program immediately and not allowed to return. If the child is enrolled in a swim lesson, there will be no refund for the month. If the child is attending camp, there will be no refund for the week the incident occurred. There will be a full refund if the child is enrolled in future camp weeks.

Anti-Bullying Policy

CRA is committed to providing a safe and civil educational environment that is free from harassment, intimidation or bullying.

Bullying, harassment, or intimidation will not be tolerated, and shall be just cause for disciplinary action or expulsion from CRA.

“Harassment, intimidation or bullying” means any intentional written, verbal, or physical act that:

Physically harms a student or damages the student’s property; or Has the effect of substantially interfering with a student’s lesson; or Is severe, persistent, or pervasive that it creates an intimidating or threatening environment; or Has the effect of substantially disrupting the orderly operation of our program. Harassment, intimidation or bullying can take many forms including: slurs, rumors, jokes, innuendo’s, demeaning comments, drawing cartoons, pranks, gestures, physical attacks, threats, or other written, oral or physical actions.”

No Cameras Allowed

In order to protect the privacy of all members of the Charles River Aquatics community, the use of video cameras, still cameras and cell phones by any swimmer or CRA community member (sibling, parent, visitor) is absolutely prohibited at any time in the locker rooms at any facility providing CRA programs. 

If a swimmer or CRA community member (sibling, parent, visitor) is found to be in violation of this rule, they will be expelled from all CRA programs and events immediately with no opportunity for return.

This rule includes answering phone calls or text messages in the locker rooms. If a call is received in the locker room, the options are: A) to step outside and answer the call, or B) to leave the call unanswered. The same applies to text messages.

No Valuables Please

Charles River Aquatics is not responsible for any lost or stolen belongings. Please leave valuables at home.