POLICIES

Charles River Aquatics Policy Regarding Illness

 

At Charles River Aquatics (CRA) the health and safety of our patrons and staff is of the utmost importance. 

Per the Massachusetts Department of Public Health, if you have a communicable disease, you may not swim. 

Please stay home if you are not feeling well.

Your adherence to this policy is essential to the health and safety of everyone. 

Thank you!

CRA RULES, TERMS AND CONDITIONS

Charles River Aquatics, Inc. (“CRA”) is committed to fostering a safe learning environment for all participants. Please review our policies below. By registering for our program, participants and families are expected to follow our rules, terms and conditions. These can also be found on our website under “policies”. Thank you for joining CRA. We look forward to our partnership.

CALENDAR:

There are times when the pool will be closed for special events and regular programming will be interrupted. Please view our calendar and make note of these dates. We have already accounted for these conflicts in our pricing.

 VIEW CALENDAR for BLACK OUT DATES

CANCELLATION POLICIES:

School Year Season | Group Lessons

• CRA does not offer refunds or credits for missed or canceled lessons
• CRA is not able to offer make-up lessons or class changes for a single day
• CRA requires 30 days notice to drop enrollment and does not prorate tuition
• CRA will honor requests to change class day/time whenever possible
• If a program is canceled due to inclement weather or mechanical/facility issues, CRA will try to offer an uninstructed free swim opportunity 

Private Lessons

There are no refunds, credits or make-ups for a missed or canceled Private Lesson.

Clinics

CRA does not offer refunds or credits for a missed clinic.  If CRA cancels a clinic due to inclement weather or mechanical/facility issues, a credit for future programming will be issued.

Summer Camp

There are NO REFUNDS for the cancellation of summer camp unless the Camp Protection Insurance is purchased during registration. For each policy purchased, families receive a full refund for one week of camp should anything happen. This is to provide peace of mind and protect against illness or injury for a swimmer in your family.

If you did not purchase the Camp Protection Insurance and you would like to switch your registered week, then we are happy to assist assuming there is space available in an upcoming week to accommodate your swimmer. The cost to switch weeks is a $100 administration fee.

***Please note: Switching weeks will only apply to the CURRENT camp season. There are no credits given for camp.

Summer Sessions | Group Lessons

Registration for summer instructional swim sessions closes the Friday evening before the session beginning the following Monday.  Once registered, no changes are allowed and no refunds will be issued.

Snow Days and Other Cancellations

CRA closings do not always align with those of the local schools.  All closings due to inclement weather or mechanical/facility issues will be posted on the CRA Facebook page,  https://www.facebook.com/CharlesRiverAquatics/.

Call 617-939-8078 with questions

REGISTRATION AND BILLING:

SCHOOL YEAR SEASON

You will pay for your first month during enrollment.

After the first tuition payment, deductions occur during the first week of the month through May.  If you wish to cancel, do so in writing to [email protected].  CRA requires 30 days’ notice for cancellation and does not prorate tuition.

SUMMER LESSON SESSIONS, CLINICS AND CAMPS

The cost of the entire program is processed upon enrollment.

BEHAVIORAL EXPECTATIONS OF ALL PARTICIPANTS:

Children Enrolled in Programming

CRA is committed to fostering a safe learning environment for all participants.  Any disruption to the learning process will not be tolerated. Children will be issued a warning for the first infraction, and given a supervised out-of-the water timeout for the second.  During a timeout, trained deck staff will discuss appropriate behavior with the goal of a swift return to the group.

Any child receiving three timeouts in one class period will be removed and sent home early. 

Serious behavioral and safety infractions, such as hitting, pushing, kicking or spitting on others, will not be tolerated and will result in immediate expulsion from the program.  No refund will be offered for the remainder of the month or for the week of camp in which the incident occurred.

Anti-Bullying Policy

CRA is committed to providing a safe and civil educational environment, free from harassment, intimidation or bullying for all program participants.  Bullying, harassment, and intimidation will not be tolerated, and will result in disciplinary action or expulsion from CRA.

CRA abides by the Anti-Bullying Policies put forth by USA Swimming and as outlined here https://charlesriveraquatics.com/general-policies-main/.

Policy Regarding Photography and Cell Phone Use

CRA upholds a strict policy regarding photography in and around all pools.  For the safety and privacy of all members of the Charles River Aquatics community, the use of video cameras, still cameras or cell phone cameras by any swimmer or CRA community member (sibling, parent, or visitor) in the locker rooms or restrooms at any facility providing CRA programs is strictly prohibited.

• All photographs must observe generally accepted standards of decency:
• Action shots should be a celebration of the sporting activity, not a sexualized image in a sporting context
• At no time may a photograph be taken from behind the starting blocks at the start of a race, or exhibit an individual climbing out of the pool
• Action shots should not be taken or retained if the photo reveals a torn or displaced swimsuit.

The use of cell phones for any purpose in a locker room or restroom is prohibited.  If a call or text is received, the recipient must step outside of the locker room to respond. 

Any CRA program participant or other community member (sibling, parent, or visitor) found in violation of this policy is subject to permanent debarment.

CODE OF CONDUCT

Charles River Aquatics

The purpose of this Code of Conduct is to provide the guidelines necessary to create an  educational, supportive, and safe environment for all Charles River Aquatics (CRA) patrons  including coaches, parents/guardians, athletes, participants, officials and any other attendees  at the Boston Sports Institute (BSI) managed by Albany Road-Wellesley, LLC. 

Youth athletic/sports programs play an important role in promoting the physical, social and  emotional development of children and young adults. It is therefore essential for  parents/guardians, coaches and officials to encourage youth athletes to embrace the values of  good sportsmanship. Moreover, adults involved in youth sporting events should be models of  good sportsmanship and should lead by example, demonstrating fairness, respect, and self control. 

CRA offers a safe and supportive environment to patrons of all ages and ability levels. In  addition to ensuring a healthy environment for young athletes, it is essential that all individuals  learning to swim, including adults, have a safe, comfortable place in which to do so. 

Any, coach, parent/guardian, athlete, participant, official or other attendee found in violation of  this Code of Conduct is subject to immediate removal from the facility and may be subject to  temporary or permanent debarment. 

CRA adheres to the policies of inclusion and safety as specified in USA Swimming guidelines,  www.usaswimming.org.

Coaches, parents/guardians, and other responsible adults are expected to review this Code of  Conduct, and adhere to it. Prior to use of the pools at BSI, coaches,  parents/guardians, and other responsible adults are expected to share the contents of this  Code with their athletes, students, campers, and clients and support adherence. 

Expectations of Conduct:

• I will review and adhere to the rules and Code of Conduct of USA Swimming.  www.usaswimming.org I will encourage minors in my care and all others to abide by this  Code.
• I will not engage in unsportsmanlike conduct with any coach, parent/guardian, athlete,  participant, official or any other attendee and I will encourage minors in my care and all  others to demonstrate good sportsmanship.
• I will not engage in any behavior which would endanger the health, safety or well-being  of any coach, parent/guardian, athlete, participant, official, CRA staff member or any  other attendee and I will encourage minors in my care and all others to behave in this  manner.
• I will not use drugs, alcohol or marijuana at BSI and I will not permit  any minor in my care to use. I, and minors in my care, will not attend, coach, officiate or  participate in any activities at BSI while under the influence of drugs,  alcohol, or marijuana. I will discourage use among other attendees. 
• I will not use any tobacco products, including electronic nicotine delivery systems (also  known as e-cigarettes, e-cigars, e-hookahs, and e-pipes) at BSI and I  will not permit any minor in my care to use. I will discourage use among other  attendees. 
• I will not engage in profane, abusive, violent or threatening language or behavior and I  will not tolerate any such language or behavior from minors in my care, or from any  others.
• I will treat all coaches, parents/guardians, athletes, participants, officials, CRA staff  members and all other attendees with respect regardless of race, creed, color, national  origin, sex, sexual orientation, gender, gender identity or ability. I will encourage this  same respect in minors in my care and in all others.
• I will not damage any property or equipment at BSI, I will remove all  of my belongings upon departure, and I will properly dispose of trash. I will ensure this  same respect from minors in my care and expect it from all others.
• I will be respectful of all other patrons and of CRA staff members at BSI while attending programming in the natatorium. My behavior will not  interrupt quiet enjoyment. I will expect the same respect from minors in my care and  from all others.

Safety:

• No Running on pool deck, in changing rooms, or in hallways
• Glass Containers are not permitted in the natatorium or changing rooms
• Pool patrons are not permitted to access storage closets or other areas restricted to staff 
• Any person with a known communicable disease may not use the pools
• Any person with an open wound may not use the pools. Adhesive bandages are not  sufficient wound coverage

Supervision of Minors:

• All minors under the age of 12 attending lessons, clinics, camps, team practices, or other  classes may be unattended only during the time allotted for the program. For all other  programming, including special events, all minors must be accompanied by an adult at  all times. 
• Expectations of the Code of Conduct are to be followed by all persons at all times while  at the pools at BSI and must be reviewed with minors in advance of  attendance at any program. 
• All minors age 12 and under must pass a basic deep end test before using the deep end  of the Competition Pool during Recreational Swim or special events.
• Coaches and adults supervising minors must abide by CRA’s Policy on the Protection of  Minors https://charlesriveraquatics.com/policies/

 

Lap Swim:

Patrons swimming during designated Lap Swim hours must be 18 years or older.

 

Swim Caps:

• All persons with hair 6 inches or longer must wear swim caps at all times.
• All students enrolled in CRA swim lessons, levels 3 and higher, must wear swim caps at  all times.
• All athletes swimming with youth or adult swim teams must wear swim caps at all  times.

Showering:

ALL patrons must thoroughly rinse before entering the pools. This keeps the pools clean, and  ensures a healthy environment for all to enjoy.

 

Changing Rooms:  

• Changing rooms in the natatorium at the BSI are available for use  only while swimming. CRA is not responsible for personal belongings. Therefore,  patrons are encouraged to bring valuables to deck while swimming. All belongings must  be removed upon exit from the facility. 
• CRA expects all patrons to demonstrate respect and modesty. No children over the age  of 4 are allowed in the changing room of the opposite sex. The Family Changing Room  is intended for use by all, regardless of age, sex, sexual orientation, gender or gender  identity.

Children in Diapers:

Form fitting swim diapers, underneath rubber pants with leg gathers, are required for all babies and toddlers not yet toilet trained.

 

Strollers:

Strollers are not permitted on the pool deck.

 

Equipment:

• Diving boards, starting blocks, and other competitive equipment are only for use under  the direct supervision of a coach or with special permission of CRA Management and  lifeguards.
• SCUBA equipment and personal flotation devices are not permitted in the pools at  BSI unless under the supervision of an instructor. 

Private Swimming Lessons:

The use of the pools at BSI during recreational or lap swim to offer private  swimming lessons is strictly prohibited. Only CRA staff may provide swim instruction. 

*The possession of weapons, and the use, possession or distribution of alcohol,  tobacco, marijuana, or illegal substances is strictly prohibited at the BSI.*

Charles River Aquatics Policy Regarding Illness

At Charles River Aquatics (CRA) the health and safety of our patrons and staff is of the utmost importance. Per the Massachusetts Department of Public Health, if you have a communicable disease, you may not swim. Please stay home if you are not feeling well. Your adherence to this policy is essential to the health and safety of everyone. Thank you!

 

Children Enrolled in CRA Programming

CRA is committed to fostering a safe learning environment for all participants.  Any disruption to the learning process will not be tolerated. Children will be issued a warning for the first infraction and given a supervised out-of-the-water timeout for the second.  During a timeout, trained deck staff will discuss appropriate behavior with the goal of a swift return to the group.

Any child receiving three timeouts in one class period will be removed and sent home early.

Serious behavioral and safety infractions, such as hitting, pushing, kicking, or spitting on others, will not be tolerated and will result in immediate expulsion from the program.  No refund will be offered for the remainder of the month or for the week of camp in which the incident occurred.

Anti-Bullying Policy

CRA is committed to providing a safe and civil educational environment, free from harassment, intimidation, or bullying for all program participants.  Bullying, harassment, and intimidation will not be tolerated and will result in disciplinary action or expulsion from CRA.

CRA abides by the Anti-Bullying Policies put forth by USA Swimming. https://www.usaswimming.org/